The Letter Co

The Letter Co
We write what you’d say—if you weren’t busy being polite.

Professionally written letters for complaints, claims and disputes - from £25.

Our Services

✉️ Essentials - £25

• Essentials

Quick, effective letters: complaints, missed deliveries, faulty goods

⚖️ Premium – £45

• Premium

Longer letters, stronger tone: formal claims, repeat issues

🔁 Unlimited – £75

• Unlimited

Unlimited rewrites and revisions until you’re fully satisfied

What You GetNot sure what to expect? Below are real snippets from letters we’ve written for customers just like you:Refund for a missed delivery
“I’m writing to formally request a full refund for the item that never arrived. Despite repeated attempts to resolve this with your customer service team…”
(This letter resulted in a full refund within 72 hours.)Compensation for faulty goods
“The product I received was not only faulty, but dangerous. I’m requesting immediate action, including a full refund and compensation for inconvenience…”
(The retailer offered £50 and an apology.)Housing complaint
“After six months of unaddressed damp and broken heating, I expect this issue to be resolved within 14 days or I will escalate this through the proper legal channels…”
(The council scheduled repairs the following week.)Each letter is tailored to your exact needs and written by a human.
Backed by decades of persuasive writing experience.
You tell us what’s wrong — we say it right.

About

At The Letter Co, we specialise in crafting clear, assertive letters that get results — fast. Whether you're chasing a refund, raising a formal complaint, or escalating a claim, we help you say it right the first time.

Contact

Need a letter written fast?
Send your request below — we'll respond within 24 hours.

• privacy policy

Privacy Policy
Effective Date: 18 May 2025
Last Updated: 18 May 20251. Who We Are
The Letter Co ("we", "us", or "our") provides AI-assisted letter drafting services. We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.2. What Data We Collect
We may collect and process the following personal data:Name and email address (submitted via forms)Payment information (processed securely via Stripe; we do not store card details)Information you provide to create your letter (including complaint details or correspondence data)We do not knowingly collect any sensitive or special category data.3. How We Use Your Data
We process your data only when necessary:To create and deliver your requested letterTo process your payment securelyTo provide customer service or respond to enquiriesTo maintain records for tax, legal, or contractual obligationsWe do not use your data for marketing unless you have explicitly opted in.4. Lawful Basis for Processing
We process personal data under the following lawful bases:Contractual necessity: To fulfil your orderLegal obligation: For recordkeeping or regulatory complianceLegitimate interests: To respond to enquiries or defend legal claims5. Sharing Your Data
We do not sell or rent your personal information. We only share data with trusted service providers when necessary, such as:Stripe (payment processor): for secure payment handlingCarrd (site host): for managing form submissionsEach third party processes data in compliance with UK GDPR.6. Data Retention
We retain personal data only as long as necessary to provide our service or comply with legal obligations. Letters and correspondence data are deleted after 90 days unless required for dispute resolution or compliance.7. Your Rights
Under UK GDPR, you have the right to:Access the data we hold about youRequest correction or deletionRestrict or object to processingLodge a complaint with the Information Commissioner’s Office (ICO)To exercise any of these rights, contact us at: [email protected]8. Data Security
We implement appropriate security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.9. Cookies & Tracking
We do not use tracking cookies or analytics on our website. Stripe may use cookies during payment processing — please refer to their Privacy Policy.10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated on this site with a revised effective date.Contact
For questions about this policy or your data, contact:
The Letter Co
Email: [email protected]

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